Privacy
Policy

We value your privacy.

Personal
Information

The types of personal information that we may collect from our App users include all the information you provide to create a doc.ai account, including your name, email address, date of birth, gender, test data and other personal data such as medical data such as medications, health goals, conditions and other information, which helps to personalize your doc.ai experience.

Doc.ai uses your profile, your test data and conversational information to help you better understand, stay engaged with, and track your health to provide you with personalized and relevant information.

You can edit, modify and/or delete the information appearing in your profile at any time. You have a right to edit your health profile, add or remove information to make it more accurate or complete.

Your account and profile information are secure, encrypted, and password protected.
We keep your personally identifiable information private and secure and we do not display or share it without your consent.

Security

We meet HIPAA security standards for all interactions subject to HIPAA regulations. Your personal information will be stored in a secure manner and full access to the App is only enabled by usernames and passwords. We use sophisticated security and encryption and follow generally accepted industry standards to protect both during transmission and once we receive the personal information you provide against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use. doc.ai maintains standard physical and electronic procedural safeguards that limits access to your personal information to our employees.

If you have any questions about security, you can contact us by submitting a request via the “How to Contact Us” section of this Privacy Policy.

Usage

We may use the information we collect as followed:

  • create and manage your profile;
  • provide you with information about our current and future services, to enable the service we provide and otherwise as described in this Privacy Policy;
  • provide you with relevant information based on your test data;
  • perform data analyses (including de-identification and aggregation of personal information);
  • respond and have dialogs about your inquiries;
  • deliver and manage user support;
  • operate, evaluate and improve our operations (including developing and improving our products and services; managing our communications; and performing accounting, auditing and other internal functions);
  • provide services to you;
  • protect against, identify and prevent fraud and other unlawful activity, claims and other liabilities; and
  • comply with and enforce applicable legal requirements, relevant industry standards and our policies.

We will retain your personal information until such time as you notify us, in writing, of your intention to cease using the App. We will, however, retain personal information submitted by you or collected by the App through your use of the App in an aggregated, anonymized format for such uses as set out in this Privacy Policy. Doc.ai retains anonymized data indefinitely to provide beneficial health related data not limited to statistics, trending and services to doc.ai affiliates.

Privacy and
anonymity

Your use of doc.ai is anonymous and your identifiable information such as your name, date of birth, email address and other such information is not visible to others.

We do not share or disclose personal information we collect about you, except as described in this Privacy Policy. We may share aggregated that is not associated with any individual use account; statistics or summaries of information not associated with any individual user account; de-identified data.

De-identified data are used to run and improve our system and services provided by doc.ai. De-identified data may be used by us or third party partners to conduct research and analysis.

We also reserve the right to transfer personal information we have about you in the event we sell or transfer all or a portion of our business or assets (including in the event of a reorganization, dissolution or liquidation). Should such a sale or transfer occur, we will use reasonable efforts to direct the transferee to use personal information you have provided to us in a manner that is consistent with our Privacy Policy. Following such a sale or transfer, you may contact the entity to which we transferred your personal information with any inquiries concerning the processing of that personal information.

Cookies

Cookies are small text files which are transferred from our websites, applications or services and stored on your device. We use cookies to help us provide you with a personalized service, and also to help make our websites, applications and services better for you.

Our cookies may be session cookies (temporary cookies that identify and track users within our websites, applications or services which are deleted when you close your browser or leave your session in the application or service) or persistent cookies (cookies which enable our websites, applications or services to “remember” who you are and to remember your preferences within our websites, applications or services and which will stay on your computer or device after you close your browser or leave your session in the application or service).

Links

Our App may provide links to other websites and applications for your convenience and information. These websites and applications may operate independently from us. Linked sites and applications may have their own privacy notices or policies, which we strongly suggest you review. To the extent any linked websites or applications are not owned or controlled by us, we are not responsible for the sites’ or applications’ content, any use of the sites or applications, or the privacy practices of the sites or applications.

Updates

This Privacy Policy may be updated periodically and without prior notice to you to reflect changes in our personal information practices. We will indicate at the top of the Policy when it was most recently updated and will notify you of any significant changes to our Privacy Policy and Where required by law, we will seek your explicit consent to specific changes prior to the changes becoming effective. You agree that doc.ai will reserve the right to occasionally notify you via email of any important changes to this Privacy Policy and/or Terms of Use.

Contact Us

If you have any questions or comments about this Privacy Policy, or if you would like us to update information we have about you or your preferences, please contact us by e-mail us at info@doc.ai

You also may write to: doc.ai INC, 540 Bryant Street , Palo Alto CA 94301.