Genewall Privacy Policy

Last updated: 04/24/2020

EFFECTIVE DATE: April 24th, 2020

In this Privacy Policy (“Policy”), we describe how doc.ai (“Company”) collects, uses, and discloses information that we obtain about visitors to our website https://doc.ai/genewall-privacy (the “Site”), users of our Genewall Mobile Application (“App”), and the services available through our Site and App (collectively, the “Services”).

By visiting the Site, using or downloading the App, or using any of our Services, you agree that your personal information will be handled as described in this Policy. Your use of our Site, App, or Services, and any dispute over privacy, is subject to this Policy and our Terms of Service, including its applicable limitations on damages and the resolution of disputes. The Company Terms of Service are incorporated by reference into this Policy.

The Information We Collect About You

We collect information about you directly from you and automatically through your use of our Site, App, or Services.

Information We Collect Directly From You. The information we collect from you depends on how you use our Services. We ask you to provide a name when you download the App. In addition, you may choose to enter your photograph, age, sex, height, and weight information into the App, and upload your genetic testing information to the App. Please note that when you use the App, your data is stored on your mobile device.  We do not transfer or store this data. 

Please note that the purpose of the App is to provide you with a tool to aggregate genomic and ancestry information and display such data and potential risk factors in a user-friendly format to help you gain insight into your genetic make-up.  We do not perform DNA sequencing.  In order to use the App, you must upload your raw genetic data file to the App.  Please note that when you use the App, your genomic data is stored on your mobile device.  We do not transfer or store your genomic data.  

Information We Collect Automatically. We automatically collect information about the pages you view on our Site and App.

How We Use Your Information

We use your information, including your personal information, for the following purposes:

  • To provide our Services to you.
  • To communicate with you about your use of our Services, to respond to your inquiries, and for other customer service purposes. 
  • With respect to the pages you view, to better understand how users access and use our Services, both on an aggregated and individualized basis. For example, we will evaluate which features of our Site and App are more (or least) used by users. 
  • To comply with legal obligations, as part of our general business operations, and for other business administration purposes.
  • Where we believe necessary to investigate, prevent or take action regarding illegal activities, suspected fraud, situations involving potential threats to the safety of any person or violations of our Terms of Service or this Privacy Policy.


How We Share Your Information

We may share your information, including personal information, as follows:

  • In Response to Legal Process. We disclose your information to comply with the law, a judicial proceeding, court order, or other legal process, such as in response to a court order or a subpoena.
  • To Protect Us and Others. We disclose your information when we believe it is appropriate to do so to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the safety of any person, violations of our Terms of Service or this Policy, or as evidence in litigation in which we are involved.


In addition, we share information about the pages you have viewed via the App on an individual and aggregate basis with third parties for product improvement and for marketing purposes.

Do-Not-Track. Currently, our systems do not recognize browser “do-not-track” requests. 

Third-Party Links

Our Site, App, and Services may contain links to third-party websites. Any access to and use of such linked websites is not governed by this Policy, but instead is governed by the privacy policies of those third party websites. We are not responsible for the information practices of such third party websites.

Security of My Personal Information 

We have implemented reasonable precautions to protect the information we collect from loss, misuse, and unauthorized access, disclosure, alteration, and destruction. Please be aware that despite our best efforts, no data security measures can guarantee security.

You should take steps to protect against unauthorized access to your password, phone, and computer by, among other things, signing off after using a shared computer, choosing a robust password that nobody else knows or can easily guess, and keeping your log-in and password private. We are not responsible for any lost, stolen, or compromised passwords or for any activity on your account via unauthorized password activity.

Access To My Personal Information

You may modify personal information that you have submitted by accessing your profile via the App and updating your information. Please note that copies of information that you have updated, modified or deleted may remain viewable in cached and archived pages of the App for a period of time.

Children Under 13

Our Services are not designed for children under 13. If we discover that a child under 13 has provided us with personal information, we will delete such information from our systems.

Contact Us

If you have questions about the privacy aspects of our Services or would like to make a complaint, please contact us at support-genewall@doc.ai.

Changes to this Policy

This Policy is current as of the Effective Date set forth above. We may change this Policy from time to time, so please be sure to check back periodically. We will post any changes to this Policy on our Site and App. If we make any changes to this Policy that materially affect our practices with regard to the personal information we have previously collected from you, we will endeavor to provide you with notice in advance of such change by highlighting the change on our Site and App.