This Privacy Policy describes the types of personal information we collect from the users of the doc.ai mobile application, dialog system and web service (the "App"), how we use the information, whom we may share it with and the choices available to users regarding the use of their information. We also describe the measures we take to protect the security of the information and how users can contact us about our privacy practices.
Please read it carefully, together with our Terms of Use, as together they set out the basis of our agreement regarding the use of the App. When you sign up for or use doc.ai, you verify that you’ve read and agree to our Privacy Policy and Terms of Use.
This Privacy Policy is organized according to the sections below.
• Personal Information
• Security
• How we use the information we collect
• Privacy and Anonymity
• Cookies
• Links to other websites and applications
• Update to our privacy policy
• How to Contact Us
The types of personal information that we may collect from our App users include all the information you provide or you consent to any other third parties to provide us to create or include as part of a doc.ai account or user profile (“Account Information”), including but not limited to your name, email address, date of birth, gender, test data and other personal data such as medical data such as medications, health goals, conditions, test data, conversations (online and otherwise), and other information, which helps to personalize your doc.ai experience.
Account Information includes online information you direct doc.ai to retrieve, by providing doc.ai with access information, from third parties with whom you have a customer relationship, maintain an account, or to whom you provide health information. We do not review this retrieved information for accuracy, legality or non-infringement, and are not responsible for products and services offered by or on third-party sites. We cannot always foresee or anticipate technical or other difficulties which may result in failure to obtain data or loss of data, personalization settings or other service interruptions. We cannot assume responsibility for the timeliness, accuracy, deletion, non-delivery or failure to store any of your Account Information. Doc.ai uses your Account Information to help you better understand, stay engaged with, and track your health to provide you with personalized and health relevant information. You can edit, modify and/or delete the information appearing in your profile at any time. You have a right to edit your profile, add or remove information to make it more accurate or complete at any time.
Your account and profile information are secure, encrypted, and password protected. We keep your personally identifiable information private and secure.
We meet HIPAA security standards for all interactions subject to HIPAA regulations. Your personal information will be stored in a secure manner and full access to the App is only enabled by username and password you set. We use sophisticated security and encryption and follow up-to-date industry standards to protect both during transmission and after we receive the personal information you provide against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use. doc.ai maintains standard physical and electronic procedural safeguards that limit access to your personal information by our employees.
If you have any questions about security, you can contact us by submitting a request via the "How to Contact Us" section of this Privacy Policy.
We may use the information (including your Account Information) we collect as follows:
• create and manage your profile;
• access your information on third party websites based on log-in information you provide to us, and use this information for the purposes described in this Privacy Policy. You represent that you are entitled to allow us to access and use this information from third parties without obligating us to pay any fees, and authorize our access and use as your agent and not as an agent of any third party;
• provide you with information about our current and future services, to enable the service we provide and otherwise as described in this Privacy Policy;
• provide you with relevant information based on your Account Information;
• perform data analyses (including de-identification and aggregation of personal information);
• perform data trials (personal information is to be de-identified and anonymized before aggregated);
• respond and have dialogs about your inquiries;
• deliver and manage user support;
• operate, evaluate and improve our operations (including developing and improving our products and services; managing our communications; and performing accounting, auditing and other internal functions);
• provide services to you;
• perform internal user analytics to best approach potential users effective on and after April 1, 2019;
• perform screen use analytics to provide better user experience of the App;
• protect against, identify and prevent fraud and other unlawful activity, claims and other liabilities; and
• comply with and enforce applicable legal requirements, relevant industry standards and our policies.
We may, upon your permission and on a case-by-case basis, retrieve and access your personal information for a reasonable period based on our request for your permission. We will, however, retain personal information submitted by you or collected by the App through your use of the App in an aggregated, anonymized format for such uses as set out in this Privacy Policy. Doc.ai retains anonymized data until we notify you otherwise to provide beneficial health related data not limited to statistics, trending and services to doc.ai affiliates.
Your use of doc.ai is anonymous and your identifiable information such as your name, date of birth, email address and other such information is not visible to others.
We do not share or disclose personal information we collect about you, except as described in this Privacy Policy. We may share aggregated, anonymized data that is not associated with any individual use account; statistics or summaries of information that is not associated with any individual user account; and/or de-identified data. De-identified data are used to run and improve our system and services provided by doc.ai. De-identified data may be used by us or third-party partners to conduct research and analysis.
We also reserve the right to transfer personal information we have about you in the event we sell or transfer all or a portion of our business or assets (including in the event of a reorganization, dissolution or liquidation). Should such a sale or transfer occur, we will use reasonable efforts to direct the transferee to use personal information you have provided to us in a manner that is consistent with our Privacy Policy. Following such a sale or transfer, you may contact the entity to which we shall transfer your personal information with any inquiries concerning the processing of personal information.
Cookies are small text files which are transferred from our websites, applications or services and stored on your device. We use cookies to help us provide you with a personalized service, and also to help make our websites, applications and services better for you.
Our cookies may be session cookies (temporary cookies that identify and track users within our websites, applications or services which are deleted when you close your browser or leave your session in the application or service) or persistent cookies (cookies which enable our websites, applications or services to “remember” who you are and to remember your preferences within our websites, applications or services and which will stay on your computer or device after you close your browser or leave your session in the application or service).
Our App may provide links to other websites and applications for your convenience and information. These websites and applications may operate independently from us. Linked sites and applications may have their own privacy notices or policies, which we strongly suggest you review. To the extent any linked websites or applications are not owned or controlled by us, we are not responsible for the sites' or applications' content, any use of the sites or applications, or the privacy practices of the sites or applications.
This Privacy Policy may be updated periodically and without prior notice to you to reflect changes in our personal information practices. We will indicate at the top of the Policy when it was most recently updated and will notify you of any significant changes to our Privacy Policy and where required by law, we will seek your explicit consent to specific changes prior to the changes becoming effective. You agree that doc.ai will reserve the right to occasionally notify you via email of any important changes to this Privacy Policy and/or Terms of Use.
If you have any questions or comments about this Privacy Policy, or if you would like us to update information we have about you or your preferences, please contact us by e-mail us at support@doc.ai You also may write to: doc.ai INC, 636 Waverley Street, Suite 200, Palo Alto, CA 94301
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